Before Your Visit

Your first appointment is an opportunity for us to get acquainted, talk about what brought you in, and begin identifying the concerns and goals you would like to address. Learn more about what to expect and how the first appointments are structured.

You do not need to bring special materials. We provide paper and a pen if you would like to take notes. You are also welcome to use your phone to take photographs of information we review or to record the session for your own personal use.

Most appointments last approximately 45–60 minutes. The exact length may vary somewhat depending on the purpose of the meeting and what we are working on that day.

We understand that plans sometimes change. Whenever possible, please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Late-cancellation or missed-appointment fees may apply when adequate notice is not provided. Open the appointment portal for scheduling.

For telehealth visits, please plan to enter the telehealth waiting room approximately 10 minutes before your scheduled appointment time. This gives you time to make sure your connection, sound, and video are working and helps us begin the appointment on time. Learn more about telehealth coaching.

Payment arrangements and the method of payment are established before the appointment takes place. This helps avoid confusion and allows the visit itself to remain focused on your care. Review insurance, EAP, and payment information.

Cornwall Counseling is an outpatient practice and is not an emergency service. If you are experiencing an emergency or believe that you or someone else may be in immediate danger, please call 911 or go to the nearest emergency room.

For 24/7 crisis support in the United States, call, text, or learn more about 988. If your concern is urgent but not an emergency, contact the practice. We will make every reasonable effort to arrange an appointment within 24 hours of being notified, based on availability.